FAQ

Frequently asked questions and answers

How can I make booking?

Bookings in walkinbali can be made 24 hours a day. Use the fast-track booking system on our homepage or service page to find the best deals and follow the steps. Simply complete the form to get the exact price. Proceed to payment. Confirmation will be sent instantly to your email.

Can I make a last minutes booking?

Currently you can only make bookings at least 24 hours before departure. For last minute bookings you contact us by live chat, WhatsApp or email.

What happens after I make the booking?

Once you have chosen service then you will be asked to provide some personal details. After you have confirmed these details you will be able to choose your method of payment, once you have completed your payment you will receive an automatic email confirmation with all the details of your booking with your e-tickets attached.

Do I need to upload my passport?

No. We understand that a passport has your important data. We will take care of the  service from your given details.

Can I cancel my booking?

Yes you can cancel your booking up to 24 hours before your arrival.

Can I change my booking date?

Yes you can change your booking date by sending us messages via email or WhatsApp.

Is there any booking fee if i cancel my booking?

Cancellation made outside 48 hours before the commencement of the Service are free of charge.

Full cancellation would be made within 24 hours before time of service.

My flights got delayed, how is my booking?

Sorry to hear that, but do not worry. Our team will always update your flight as long as your flight number is still the same. Otherwise you can also inform us via WhatsApp or email.

Where will the representative meet me ?

Arrival   : Our staff will be waiting for you at or near the end of the air-bridge or air corridor, The representative will be holding a sign with the “passenger” name.

Departure: The drop-off zone at the departure terminal.

What is Visa on Arrival?

Visa on Arrival (VoA) is a type of visa that allows travelers to enter a country and obtain their visa at the airport or border upon arrival, rather than applying for it in advance. In Bali, Indonesia, the Visa on Arrival is available for citizens of certain countries and typically allows for a stay of up to 30 days, which can be extended for an additional 30 days if needed.

Key features of the Visa on Arrival in Bali include:

• Eligibility: Not all nationalities are eligible, so it’s important to check if your country is on the list.
• Application Process: Travelers can apply for the VoA at designated immigration counters upon arrival at the airport.
• Fees: A fee is usually required, which can be paid in cash or by credit card.
• Duration: The initial stay is 30 days, with the option to extend for another 30 days.
• Purpose: The VoA is typically intended for tourism, business meetings, or family visits.

It’s advisable to check the latest regulations and requirements before traveling, as policies may change.

What is Customs Declaration Form – E-Customs

e-Customs, or electronic customs, refers to the digital system used by customs authorities to streamline and automate the process of customs clearance for goods and travelers. This system enhances efficiency, reduces paperwork, and speeds up the processing time at borders and airports. Key features of e-Customs include:

• Online Declarations: Importers and exporters can submit customs declarations electronically, reducing the need for physical paperwork.
• Real-Time Tracking: The system allows for real-time tracking of shipments, providing updates on the status of customs clearance.
• Automated Processes: e-Customs automates various customs procedures, such as risk assessment and duty calculation, making the process faster and more accurate.
• Improved Compliance: The system helps ensure compliance with customs regulations by providing clear guidelines and reducing the chances of errors.
• Enhanced Security: By digitizing customs processes, e-Customs improves security measures and helps prevent smuggling and other illegal activities.
• Overall, e-Customs aims to facilitate international trade and travel by making customs procedures more efficient and user-friendly.

What is Airline Check-in Assistance?

Airline check-in assistance refers to the support provided to passengers during the check-in process for their flights. This service can help streamline the boarding experience and ensure that travelers have a smooth start to their journey. Key aspects of airline check-in assistance include:

• Guidance: Staff members assist passengers in understanding the check-in process, including where to go, what documents are needed, and how to use self-service kiosks if available.
• Baggage Handling: Assistance with checking in luggage, including weighing bags, tagging them, and ensuring they meet airline regulations.
• Document Verification: Checking that passengers have the necessary travel documents, such as passports, visas, and boarding passes.
• Seat Selection: Helping passengers choose or confirm their preferred seats during the check-in process.
• Special Needs Support: Providing additional assistance for passengers with disabilities, elderly travelers, or those with young children.
• Priority Services: Offering expedited check-in for business or first-class passengers, as well as loyalty program members.

Overall, airline check-in assistance aims to enhance the travel experience by reducing stress and ensuring that passengers are well-prepared for their flights.

What is Executive Lounge?

An executive lounge at an airport is a premium space designed to provide comfort and amenities for travelers, particularly those flying in business or first class, as well as members of certain loyalty programs. Key features of an executive lounge include:

• Comfortable Seating: Lounges offer spacious and comfortable seating areas where travelers can relax before their flights.
• Refreshments: Complimentary food and beverages, including snacks, meals, and a selection of alcoholic and non-alcoholic drinks, are typically available.
• Wi-Fi and Workstations: Free Wi-Fi access and designated workstations allow travelers to stay connected and work if needed.
• Quiet Environment: Executive lounges provide a quieter atmosphere compared to the main terminal, making it easier to relax or conduct business.
• Showers and Rest Areas: Many lounges offer shower facilities and rest areas for travelers to freshen up, especially on long layovers.
• Personalized Service: Attentive staff are available to assist with travel needs, such as booking flights, providing information, or arranging transportation.
• Access: Access to executive lounges may be granted through ticket class, airline loyalty programs, or by purchasing a day pass.

Overall, executive lounges enhance the travel experience by offering a more comfortable and exclusive environment for passengers to unwind before their flights.

What is Airport Transfer Services?

Airport transfer service is a convenient and efficient transportation option designed to take travellers to and from airports. With professional drivers and a range of vehicle options, airport transfer services offer a seamless and reliable way to start or conclude your travel experience.

What types of vehicles are available for airport transfers in Bali?

There are various types of vehicles available for airport transfers in Bali, including sedans, SUVs, vans, and buses.

Do I need to book an airport transfer in advance?

It is recommended to book an airport transfer in advance to ensure availability and avoid any last-minute hassle.

How will I find my driver at the airport?

Your driver will be waiting for you at the arrival hall with a signboard displaying your name or the name of your hotel.